Job Details - Contact Tracers

Contact Tracers

Ref: HRA15901/8352

Salary: Spot salary: £27,041 per annum, pro rata (£14.01 per hour)
Closing Date: 12:00, 15 October 2021

Please be aware that this post may close earlier than stipulated, subject to sufficient applications being received

Please note: Applicants do not have to reside within the Neath Port Talbot Area to apply this position

This role will require our team to work remotely from home.

Do you want to support our NHS from your own home, using your specialist skills and expertise by joining the ‘virtual frontline’?

Contact Tracers will be a key part of the Government’s response to COVID-19 and are essential to help the country return to normal as soon as possible. Neath Port Talbot Council and Swansea Council are working with Swansea Bay University Health Board and Public Health Wales, to deliver a Covid-19 Contact Tracing Service, which is a vital part of reducing the number of people infected with Covid-19, the number of people with severe illness and reducing community and workplace transmission of Covid-19

As these are joint posts, you will only need to complete one application form for a post in either authority as application forms will be shared. You can do this via either of the Council’s websites. As part of the Contact Tracing Service, working as a Contact Tracer you will be the first point of contact for COVID-19 cases, and crucially supporting them and giving them appropriate advice. This key role will assist in tracing all contacts of patients identified as COVID-19 positive, and allow you to further play your part in defeating the pandemic. The shift pattern will be 35 hours per week, between the hours of 08.00am & 8.30pm, on a rota system of 5 days on, 3 days off, which includes working Weekends, Christmas and Bank Holidays. Please note, these hours of work could be subject to change, dependent on the needs of the Service.

Key features and responsibilities of this role include: • Interviewing COVID-19 positive cases by phone • Identifying contacts and providing public health advice (where appropriate) • Help escalate complex cases when necessary • Working within agreed guidance and recognised procedures, scripts and structures, with additional support provided. You will have the ability to work independently, problem solve, manage and prioritise your own workload and will need to be able to cope with competing demands. As part of this role, you will be provided with appropriate training, online software and induction materials. Candidates will need a good broadband connection. However, equipment will be provided to work from home appropriately. This position requires you to have a good broadband connection, excellent communication skills, both verbal and written, including a good telephone manner and the ability to remain calm under pressure. Required Skills / Experience: • Interviewing skills ideally in a field related to public health or health and social care services or a related area • Proficient in the use of electronic systems, databases or other information systems to support the public health managements of cases • Strong, effective verbal and written communication skills including a good telephone manner Duties will include:- • Undertake interviews of COVID-19 cases identified for contact tracing • Ensure the timely and accurate recording of information from those interviews using systems provided • Be able to modify and adapt methods of communication to account for the differing needs of contacts, especially in stressful and difficult situations and ensure polite, efficient and appropriate communications exist at all times • Maintain confidentiality in relation to personal data held in accordance with Data Protection policies and procedures. The recruitment process for this post will be underpinned by rigorous safer recruitment assessment.

Welsh language skills are desirable.

You may apply online, download an application pack or contact the HR Recruitment Team by e-mail at

If you wish to conduct this process in Welsh, please contact the Employment Support Team on

Hours:The shift pattern of 35 hours per week, 5 on 3 off
Contract:FIXED TERM CONTRACT Fixed term until 31st March 22