Job Details - Contact Officer - Single Point of Contact Team (Gateway Service) (2 posts)

Contact Officer - Single Point of Contact Team (Gateway Service) (2 posts)

Ref: HRA13926/8000

Salary: £21,322 - £24,491 per annum
Closing Date: 12:00, 16 April 2021


We are looking to appoint 2 temporary Contact Workers in the Single Point of Contact Team for 6 months to cover absences within the team.

The role of the team is to triage referrals as part of information, advice and assistance under the Social Services and Well Being Wales Act for all children and adult services. The ideal candidate will be enthusiastic about customer service to get the best outcomes for families, have a knowledge of either Children & Young People or Adult Services or ideally both. You will need to be competent in working in a pressurised environment where you will be typing, checking client systems and talking at the same time.

As this is a temporary role applicants need to be able to adapt quickly to the role and be an excellent communicator with the public and colleagues.

The ability to speak Welsh is advantageous but not essential. There is no requirement to drive and all work is currently being completed remotely from home via a laptop and phone based software. Therefore there is an expectation that you manage your time effectively between the hours of 8.30a.m. and 5p.m.

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The post requires an NVQ (or equivalent qualification) in health and social care.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people and vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people and vulnerable adults are protected.

This post is subject to a Disclosure and Barring Service Enhanced Disclosure (Child & Adults).

Neath Port Talbot Council offers a guaranteed interview scheme for candidates who have a disability and armed forces veterans.

*If you intend on applying for this position via a secondment opportunity, you must seek approval from your current manager before submitting an application form.

If you would like to speak to someone about this exciting opportunity, please contact Chris Owens Team Manager or via Microsoft teams.

If you wish to conduct this process in Welsh, please contact the Employment Support Team on

Contract:TEMPORARY For 6 months or Secondment Opportunity
Location:Single Point of Contact Team, Neath Annexe, Neath